Shipping policy

How is a cutout shipped?

Cutouts are delivered scored and tri-folded in one flat package, unless multiple items are ordered. All shipping prices shown are directly from FedEx. Any item exceeding 165 inches in girth may be shipped via common carrier and charged at least $125 for shipping.

Can you ship to P.O Boxes?

We are currently unable to deliver to P.O Boxes.

What Type of Shipping do you Offer?

Currently, we use FedEx Standard Ground, 3-Day Select, 2nd Day Air, and Overnight Shipping methods to transport our cutouts. Please choose the shipping method carefully as we cannot change it once the package has left our facility.

Do you ship Internationally?

No.

Can I Use my own Shipping Account?

Of course, but if it is not through FedEx or FedEx Freight, there may be a pickup charge.

My cutout was delivered cracked or damaged, what do I do?

If your cutout is lost or broken, you MUST contact us within 24 hours of the confirmed delivery time. Keep all damaged product and packaging — FedEx may pick up the damaged item. Photo proof of damages may be required to expedite the claim process. Without the original item and packaging, we cannot file a claim, and refunds or reissues will not be granted. All losses or damages reported outside the 24-hour window may not be eligible for a claim.

I didn't get my cutout on time. What do I do?

At times, production volume may be high and there may be delays in the production of your item(s). If there are machine breakdowns or unexpected issues, customers will be notified of any delays that affect delivery estimates and offered alternate options when possible. In the event of weather delays, we are not responsible for acts of God, and such delays are not covered by the shipping company. We will make every reasonable effort to reach a fair solution and satisfy our customers' needs.

I am ordering a lot of items and want to see a proof?

Digital proofs are available free of charge upon request. Pre-production proof samples can also be created upon request. In time-sensitive situations, a physical pre-production proof may not be feasible. Customers are required to sign off on all proofs via email, fax, or in person before production begins.