Frequently Asked Question
General
How does the cutout stand?
Cutouts stand using a provided easel. The easel must be attached to the cutout prior to display.
How is a cutout shipped?
Cutouts are delivered scored and tri-folded in one flat package, unless multiple items are ordered. All shipping prices shown are directly from FedEx. Any item exceeding 165 inches in girth may be shipped via common carrier and may be subject to a shipping charge of at least $125.
Can I cancel my order?
Cancellation requests can be submitted at any time during the production process. Because every order is custom made, the amount that can be refunded depends on how far the order has progressed through production.
Orders canceled within 24 hours that have not yet been processed are eligible for a full refund, excluding any non-refundable proof or mockup fees.
Orders canceled after the 24-hour window, or after the order has been processed but before production work has begun, will be refunded minus a $5 or 5% processing fee, whichever is greater.
Once production work has begun, refunds are based on the current production stage:
- Print setup / production preparation: Up to 75% refund
- Product has been printed: Up to 40% refund
- Product has been cut or finished: Up to 20% refund
- Product has shipped: No refund
Proofs, mockups, artwork preparation, and other completed design services are non-refundable if an order is canceled. Refund amounts may also be reduced by any additional work or materials already completed specifically for your order.
Please contact us as soon as possible if you need to cancel an order.
Are proofs and mockups refundable?
No. Proofs and mockups require design, artwork preparation, and production setup specifically for your order. Once this work has been completed, the cost of the proof or mockup is non-refundable, even if the order is later canceled.
What types of proofs will I receive?
Depending on your order, you may receive different proofs during the approval and production process.
Image Quality Proof (IQP): This proof is used to review the quality and suitability of the image or artwork supplied for your order.
Production Proof: This proof shows how your approved artwork will be prepared for production. It may include the Image Quality Proof (IQP), die lines, cut lines, positioning, sizing, and other production-related information.
Please review all proofs carefully before approving them. Approval confirms that the artwork, layout, positioning, sizing, and other details shown on the proof are acceptable for production.
What is your return policy?
Because every order is custom manufactured specifically for the customer, we do not accept returns on custom products. Unlike a standard retail product, a custom item cannot be returned to inventory and resold to another customer.
In the event of a manufacturing defect, we must be notified within 24 hours of delivery. Manufacturing defects will be addressed at our discretion with a reprint, store credit, or refund.
Damage caused during shipping is not considered a manufacturing defect. Shipping damage claims are submitted to the shipping company for reimbursement and will be handled according to the carrier's claim procedures.
How long does it take for more than one cutout?
We maintain a fast production schedule, but large or multiple-item orders may require additional time to process and manufacture. Our standard next-business-day production time is a best-effort policy and may not apply to larger orders.
What if my shipment is lost?
In the event of a lost shipment, a replacement will be sent after the investigation period required by the shipping company. If the customer cannot wait for the carrier's investigation to be completed, a temporary payment or authorization hold may be required, similar to an advanced RMA procedure.
This is your FAQ content.
CUSTOM CUTOUTS
What is a Custom Cutout?
We print your photo directly to the material you choose — cardboard, foamcore, or coroplast — using high-quality, vibrant colors and image resolution. Custom cutouts are then precisely contour cut to create the most realistic appearance. They’re resistant to scratches, abrasions, moisture, and even sunlight, making them ideal for high-traffic areas like stores, theaters, offices, and more.
Available Materials
Cardboard
Our standard material is white-washed cardboard for true-to-color printing. Corrugated along the height for added strength, it's the most economical option.
Foamcore
Foamcore eliminates ripple effects by replacing the corrugation with a solid foam center. It offers the best print quality but is delicate and best for display-only use.
Coroplast
Our most durable option, Coroplast is waterproof and perfect for outdoor use or heavy interaction. It's strong and long-lasting, but the corrugation may be visible through the print.
Pricing
Life Size Custom Cutouts has been the #1 national provider for over 10 years. Pricing is based on the largest dimension of your cutout — height or width. Whether it’s a 6ft tall person or a 6ft long alligator, you pay the same. Bulk orders for marketing campaigns? We’re ready to quote!
FACE-KA-BOBS
What is a Face-Ka-Bob?
You may be asking yourself, “what in the heck is a FACE KA BOB?” — and well, we don’t really blame you. Even our friends give us strange looks when we bring it up! A Face-Ka-Bob is a fun and exciting product made from your own photos. It’s a picture of your face or head printed on high-quality cardboard and then contour cut, complete with a convenient handle so you can wave it around. Larger Face-Ka-Bobs even come with a shield-style grip. Order yours today — ain’t no party like a Ka-Bob party!
SHELF BUDDIES
WHAT ARE SHELF BUDDIES?
Shelf Buddies are digitally HD printed acrylic sheets, laser cut reproductions of your favorite photo.
They come in two sizes: 8" and 12", scaled to the larger dimension (height or width).
8" Shelf Buddies are $36.95, while 12" versions are generally $42.95.
Printed directly to 3/16" acrylic using UV curing technology, then laser cut for smooth edges.
Each one is ready for display — no assembly required — with a standard 5 business day production time.
ANY PHOTO WILL WORK
ANY FACEBOOK OR GOOGLE ROYALTY FREE PHOTO WILL WORK.
8" or 12" acrylic, desktop, LASER cut photo reproductions resting on a sturdy acrylic stand.
Check out the gallery!
Check out a few of our favorite buddies from over the years and see what other customers have made!
VINYL WALL DECALS
What is a Vinyl Wall Decal?
Custom Life Size Wall Decals are contour cut from your photos and made to stick directly on your walls!
These wall decals use a special repositionable adhesive that lets you install them without nails, tacks, tape, or poster putty—and move them around as needed.
They make a memorable gift for any occasion and let you capture special moments at life-size scale, without damaging your walls.
PRICING AND PAYMENTS
What type of payments do you accept?
We accept all major credit cards and checks.
Who do I make my checks payable to?
Please make all checks payable to Wet Paint Printing + Design.
Checks should be mailed to:
152 Horton Street,
Wilkes Barre, PA 18702.
Production will not begin until your check has cleared and we have received your artwork.
SHIPPING
How is a cutout shipped?
Cutouts are delivered scored and tri-folded in one flat package, unless multiple items are ordered. All shipping prices shown are directly from FedEx. Any item exceeding 165 inches in girth may be shipped via common carrier and charged at least $125 for shipping.
What Type of Shipping do you Offer?
Currently, we use FedEx Standard Ground, 3-Day Select, 2nd Day Air, and Overnight Shipping methods to transport our cutouts. Please choose the shipping method carefully as we cannot change it once the package has left our facility.
Do you ship to P.O Boxes?
We are currently unable to ship to P.O Boxes.
Do you ship Internationally?
No.
Can I Use my own Shipping Account?
Of course, but if it is not through FedEx or FedEx Freight, there may be a pickup charge.
My cutout was delivered cracked or damaged, what do I do?
If your cutout is lost or broken, you MUST contact us within 24 hours of the confirmed delivery time. Keep all damaged product and packaging — FedEx may pick up the damaged item. Photo proof of damages may be required to expedite the claim process. Without the original item and packaging, we cannot file a claim, and refunds or reissues will not be granted. All losses or damages reported outside the 24-hour window may not be eligible for a claim.
I didn't get my cutout on time. What do I do?
At times, production volume may be high and there may be delays in the production of your item(s). If there are machine breakdowns or unexpected issues, customers will be notified of any delays that affect delivery estimates and offered alternate options when possible. In the event of weather delays, we are not responsible for acts of God, and such delays are not covered by the shipping company. We will make every reasonable effort to reach a fair solution and satisfy our customers' needs.
I am ordering a lot of items and want to see a proof?
Digital proofs are available free of charge upon request. Pre-production proof samples can also be created upon request. In time-sensitive situations, a physical pre-production proof may not be feasible. Customers are required to sign off on all proofs via email, fax, or in person before production begins.
PRODUCTION
Next Day Production
Orders placed before 2PM EST ship the next business day.
STOP THE PRESS Same Day Ship
Same day ship orders placed and approved before 1PM EST ship the same day.
What is the production time?
Production time is 1 business day* from proof approval. Shipping time ranges from 1–7 business days depending on your location. Production begins once the order is complete — that includes the order, payment, and proof-approved photo. If you need faster turnaround or a guaranteed delivery date, select a rush production option and expedited shipping.
What is the turnaround time?
Production time is 1 business day* from proof approval. Shipping is an additional 1–7 business days. Production begins only after all parts of the order are complete. For rush jobs or guaranteed timelines, upgrade production and shipping at checkout.
*Delays may occur due to high order volume, equipment issues, raw material shortages, or shipping delays. We do not guarantee production times unless the rush production option is selected. Free shipping is not guaranteed. Bulk orders are excluded from 1-day production time.
Example: If FedEx estimates 2 days from NYC to DC, but delivery takes 2 weeks, that’s still considered an on-time ground shipment. Only expedited services like Next Day Air, 2-Day, or 3-Day Select are guaranteed by FedEx. If those are delayed, only the shipping cost is refunded — not the product value. Plan accordingly for time-sensitive orders.
Products and Score Lines
All cardboard cutouts over 3 feet will include horizontal score lines to allow folding for shipping.
I need my cutout ASAP. Can you hurry?
Yes! Use our STOP THE PRESS option — same day ship for orders placed and approved before 1PM EST.
Do you fix photos?
Basic red-eye repair is included. For more complex edits like removing people, adding limbs, or significant retouching, a $25 per half-hour art fee applies.